CLAP
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Have any questions?

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 Yes, once your order has been shipped, we will provide you with a tracking number via email so you can track your shipment.

Yes, all our products are genuine and sourced from trusted brands and manufacturers.

 We provide a detailed size guide on each product page to help you choose the perfect fit. If you need further assistance, feel free to contact our support team.

Yes, all product images are taken professionally to ensure they accurately represent the items. However, colors may vary slightly due to lighting and screen settings.

You can reach our customer support team by emailing us at [email@example.com] or through our contact form on the website.

Currently, we only offer shipping within Pakistan, specifically in Lahore. However, we are working on expanding our services to other cities.

We sell a wide range of shoes, bags, and accessories for men, women, and children, designed to suit various tastes and occasions.

Yes, our return policy allows gifts to be returned if they are in unused and original condition within the specified return window.

Occasionally, we run promotions on gifts and accessories. Be sure to subscribe to our newsletter for updates on deals and offers.

We have a “Gifts” section on our website where we curate the best items for special occasions, making it easier to choose the perfect gift.

Yes, we offer gift vouchers of varying amounts, which can be redeemed on any product on our website.

Yes, during checkout, you can provide a different shipping address for the recipient of the gift.

Currently, we do not offer gift wrapping services. However, we ensure that all items are packed securely for safe delivery.

Yes, you can select any item and have it delivered as a gift. You can also add a personalized message during checkout.

Yes, an invoice will be provided to you along with your order. You can also request a digital invoice via email.

Currently, we do not offer installment payment options, but we plan to introduce this feature in the future.

No, there are no extra fees for payments made through credit/debit cards or bank transfers. However, cash on delivery orders may have a small handling charge.

Once an order is confirmed, the payment method cannot be changed. If you need to make changes, please contact our customer support team as soon as possible.

Currently, we only accept local credit/debit cards issued in Pakistan for online payments.

Yes, we use secure payment gateways to ensure that all online transactions are safe and protected.

We accept payment via credit/debit cards, bank transfers, and cash on delivery (COD) within Lahore.

To request a refund, please contact our customer support team with your order details within the specified refund window.

Refunds are typically processed within 7-10 business days, depending on the payment method.

Yes, you will receive a full refund for the price of the product if the return meets our refund policy requirements.

Yes, refunds for cash on delivery orders will be credited back to your bank account or through store credit, depending on the situation.

If you receive a damaged or defective product, we will provide a full refund or send a replacement once we confirm the issue.

Yes, if you are returning a product for a refund, the return shipping cost will be your responsibility unless the product is defective or we made an error in fulfilling.

If your refund is delayed, please contact our customer support team, and we will investigate the issue promptly.

We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resellable condition.

To return an item, please contact our customer support team with your order details, and they will guide you through the process.

Sale and discounted items can be returned, but they must be in new, unused condition, and within the return window.

Yes, please return the product in its original packaging with all tags and labels intact.

Currently, we do not offer exchanges. You can return the item and place a new order for the desired product.

Due to hygiene and safety reasons, we cannot accept returns on worn shoes or accessories unless defective.

If your return request is denied, we will provide you with the reasons and offer alternative solutions where possible.

We offer free shipping within Lahore for orders above a certain amount. For other locations, shipping fees apply.

Orders within Lahore are typically delivered within 2-3 business days. Other areas may take 5-7 business days depending on the location.

 Yes, we offer same-day delivery within Lahore for select products, subject to availability and order time.

 If the order has not been shipped yet, we can change the shipping address. Please contact customer support immediately to make the change.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Currently, we only ship within Pakistan, but we are working to expand our shipping services internationally in the future.

If you're unavailable when the delivery arrives, the courier will attempt to deliver again or you can contact them to arrange a convenient time for delivery.